Neptune Canada

Neptune has been servicing the Canadian market for over 100 years. It has been our dedication to providing quality products and service, while listening and understanding our customers' needs that has led to our prolonged success in Canada in the water utilities market.

Technology. Integration. Service. We Do It All.

With options like walk-by, drive-by, or fixed network, water utilities experience the benefits of Neptune's intelligent meters, radio frequency communications, and advanced water metering software.

To support the unique requirements of the Canadian water utility market, Neptune has developed a full "Meter-to-Bank" solution. Neptune is the only fully integrated single source provider for turnkey project management services.

"Meter-to-Bank" means that Neptune is an integrated supplier of meters, water AMR and AMI communication systems, installation services, operation and maintenance, meter reading, billing services, public communication programs, and customer service. With Neptune, you have a turnkey business partner for all aspects of your water metering and services needs.

About Canada's Services

Experience the benefits of Neptune's integrated turnkey project management service, intelligent meters, radio frequency communications, and advanced water metering software with options offered by Neptune's ARB® Utility Management Systems™ for individual system requirements.

Technology. Integration. Service. We do it all.


Neptune's Field Services Group

Recognized as Canada's most experienced water meter service company, Neptune offers single-source solutions with complete accountability in all aspects of water metering. With over 20 years experience in Canada, and offices all across Canada, Neptune is recognized as the country's leading field services provider.

Neptune's Field Services Group offers a complete range of metering related services branded under the umbrella of "Meter to Bank". Meter-to-Bank means that Neptune is an integrated supplier of meters, water AMR and AMI communication systems, and all related meter services. Neptune's consultative approach to project management services enables Neptune to develop custom solutions to meet the specific needs of our customers. With Neptune, you have a turnkey business partner for all aspects of your water metering and services needs backed by an established track record of successful turnkey metering programs.

Universal Metering

There are many factors that influence the decision for water utilities to universally meter. Universal metering involves moving from a flat rate system of billing to a system of user pay. Neptune Technology Group pioneered the concept of universal metering in Canada and we have offered turnkey solutions to utilities across Canada since 1989. Neptune's primary interest is to assist those water utilities implementing a metering system. We offer to share our expertise and present options to help decision makers decide what solution is best for their community. Our goal is to provide our customers with a seamless universal water-metering project, with minimal public concern, a positive and effective communication plan, and a timely, on-budget completion.

Meter Replacement

Is your Utility getting all of the revenue it is entitled to? In reality, most water meter systems are operating at only 80% to 90% accuracy. Neptune has developed proprietary software and economic justification models that provide municipal customers with the tools to make educated decisions about their metering system by analyzing which meters will produce the best payback and establish priorities for revenue gain and optimum meter replacement. Neptune helps utilities find efficiencies within their system through controlling costs and maximizing utility revenue through increasing system accuracy.

Public Education

Public education provides the "how to" for your customers to reduce their water use. Motivating your customers to take action is the key to achieving your long-term goals.

Operations & Maintenance

Neptune Technology Group has developed a proactive meter management program designed to control costs and increase your revenue. Operation & maintenance services include work order resolution, proactive and reactive services, testing, repairs, calibration, inspection, sizing evaluation and application.

Billing Services

We offer a coordinated, integrated service offering that includes state of the billing technology with superior customer service support.