Neptune Customer Support is available in the United States Monday through Friday, 7:00 AM to 5:00 PM Central Time by telephone, email, or fax.

By Phone
To contact Neptune Customer Support by phone, call (800) 647-4832 and complete the following steps.

Select one of the following options

  • Press 1 for Customer Service
  • Press 2 for System Support
  • Press 3 for Return Material Authorizations (RMAs)
  • Press 4 for Subscriptions or Renewals
  • Press 5 for Customer Success and Onboarding

For System or Onboarding support, choose from the following

  • Press 1 if you know your site ID
  • Press 2 to input your PIN or if you do not have a PIN

For RMAs, choose from the following

  • Press 1 for reading device support
  • Press 2 for meter, endpoint, and register support

Neptune Customer Support Specialists are dedicated to you until the issue is resolved to your satisfaction. When you call, please be prepared to give the following information.

  • Your name and utility or company name.
  • A description of what occurred and what you were doing at the time.
  • A description of any actions taken to correct the issue.

By Fax
To contact Neptune Customer Support by fax, send a description of your problem to (334) 283-7497. Please include on the fax cover sheet the best time of day for a Support Specialist to contact you.

By Email
To contact Customer Support by email, send your email message to