The Neptune Partnership Program
The Neptune Partnership Program was created to meet the growing needs of water utilities by extending Neptune's capabilities beyond meter reading. Through an ecosystem of innovative technology providers, the program creates value for water utilities by turning shared, analyzed data into actionable insights across billing, customer payments, and distribution system management. The goal is to connect field data across departments and leverage the institutional knowledge of utility personnel to help build a Smart Water Utility.
All members of the Neptune Partnership Program share a common commitment to simple, out-of-the-box connectivity with Neptune AMI solutions. This commitment gives utilities confidence that partner interfaces will keep working over time — from release to release — without additional effort or investment, putting an end to the pain of custom interfaces.
Whether it's billing that stays in lockstep with meter data, payment options customers want to use, or AI-driven insight into leaks and asset condition, every partner in the program is built to work seamlessly with Neptune AMI from day one.
Extending Neptune's value across billing, payments, and infrastructure — with Muni-Link, InvoiceCloud, Aquasight, Cityworks, and Esri.
Muni-Link
A Neptune Technology Group Municipal Billing Company
Muni-Link is cloud-based utility billing and customer information software built specifically for water, sewer, and stormwater utilities. Automated, step-by-step billing workflows pull readings directly from your metering system, flag unusual usage and potential leaks before bills go out and give staff a single screen for every customer account — complete with a modern self-service portal for your customers.
Value to your utility: Complete billing cycles in hours instead of days, catch high-bill exceptions before they become phone calls, and protect revenue with billing that stays in lockstep with your Neptune meter data. Learn more: www.muni-link.com
InvoiceCloud
Digital Payments
Invoice Cloud delivers integrated electronic bill presentment and payment designed for utilities. Customers pay how they want — web, mobile, text, phone, or in person — through an intuitive self-service experience, while payments post back to your billing system automatically with fast, accurate reconciliation.
Value to your utility: Drive paperless and self-service adoption, reduce late payments and shut-off activity, and free office staff from manual payment processing — all with a secure, PCI-compliant platform that pairs smart water metering with customer-friendly payments. Learn more: https://invoicecloud.net/
Aquasight
AI Analytics
Aquasight’s AI platform complements your Neptune metering investment with two solutions for the distribution system. AURA merges smart meter, pressure, sensor, and GIS data — more than 35 sources in a single platform — and uses AI with live hydraulic modeling (digital twin) to detect silent leaks, pressure drops, and water quality anomalies in near real time, then prioritizes and recommends the actions that matter most. AMP links asset management, maintenance, and mapping systems to continuously score asset condition and risk, guiding capital planning and infrastructure renewal.
Value to your utility: Reduce water and revenue losses with early, in-home and system-wide leak detection; replace manual spreadsheets with unified dashboards, KPIs, and automated customer alerts; and direct every maintenance dollar to the repairs and upgrades that protect reliability and long-term financial sustainability. Learn more: https://www.aquasight.io/
Technology & OEM Partners
Esri®
GIS & Location Intelligence
Esri helps organizations map and model our world. Its GIS technology enables utilities to analyze and manage geographic information and make better decisions, backed by an experienced staff, a global partner network, and reinvestment of more than 20 percent of revenues into research and development every year.
Value to your utility: See your entire distribution system in geographic context — pairing Neptune data with the location intelligence that powers planning, response, and long-term system decisions. Learn more: https://www.esri.com/en-us/home