Case Study | Toronto, ON | Neptune Technology Group

The City of Toronto Water Meter Program

Fixed Network Deployment Leads to Expansion in Savings and Revenue 

In a city as large as Toronto, lots of little things can add up quickly. That’s certainly been the case for the City’s Water Meter Program, according to Manager Carlo Casale. Prior to 2010, 476,000 water accounts generated $1.1 billion in annual revenue. Toronto’s system has encompassed quite a few “moving parts” – which included different groups of meters read manually, via phone, and through a card system, as well as 70,000 mainly residential accounts that weren’t metered at all and charged a flat rate for water. Forty-five people were tasked with reading meters, not to mention their supervisors, vehicles, and other resources needed for support.