Consumer Portal Neptune My360 | Neptune Technology Group

Neptune® My360Consumer Portal Supports Utility Customer Service and Water Conservation Efforts

TALLASEE, ALABAMA – June 7, 2023 – Utilities can further enhance customer service and operational efficiency while giving their customers more control over their water with the launch of the Neptune® My360 consumer portal. This new web-based application from Neptune Technology Group (“Neptune”) allows utilities to provide their consumers with a convenient, proactive way to monitor water consumption at any time, on any internet-enabled device.

Neptune My360 is easily customizable to a utility’s own branding and allows utilities to get up and running quickly without the need for complex integrations. Neptune My360 enables the customer service team to resolve consumer inquiries faster and reduces call to resolution time by providing CSRs with the ability to view consumption data in the same format as consumers through an intuitive dashboard.  

Through self-service access, users no longer have to wait for a bill to detect possible issues, which means less water lost and fewer high bill complaints. Users can set water thresholds and out-of-town alerts for greater peace of mind and easy-to-read charts and graphs help consumers see their water usage, saving both water and money.

Learn more about Neptune My360 at AWWA ACE23 in Toronto June 11-14 at Booth #2018 or visit

About Neptune

Neptune Technology Group Inc. is a technology company that has served water utilities across North America since 1892. Neptune® makes data actionable by providing effective measurement tools, networks, software, and services designed for the critical work of water. Whether solving vital business issues, supporting our community, or helping establish access to clean water, we have stayed true to our heritage while driving change in an evolving, modern industry. Neptune has a passion for serving water utilities. We will always deliver innovative solutions as your most valued partner and will guide the way forward to connect you to what’s next in water. For additional information, please visit the company website at


Media contact:
Abby Hall, Sr. Manager, Marketing Communications
Neptune Technology Group 

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