Consumer Portal Neptune My360 | Neptune Technology Group

Neptune® My360™ Consumer Portal Supports Utility Customer Service and Water Conservation Efforts

TALLASEE, ALABAMA – June 7, 2023 – Utilities can further enhance customer service and operational efficiency while giving their customers more control over their water with the launch of the Neptune® My360™ consumer portal. This new web-based application from Neptune Technology Group (“Neptune”) allows utilities to provide their consumers with a convenient, proactive way to monitor water consumption at any time, on any internet-enabled device.

Neptune My360 is easily customizable to a utility’s own branding and allows utilities to get up and running quickly without the need for complex integrations. Neptune My360 enables the customer service team to resolve consumer inquiries faster and reduces call to resolution time by providing CSRs with the ability to view consumption data in the same format as consumers through an intuitive dashboard.  

Through self-service access, users no longer have to wait for a bill to detect possible issues, which means less water lost and fewer high bill complaints. Users can set water thresholds and out-of-town alerts for greater peace of mind and easy-to-read charts and graphs help consumers see their water usage, saving both water and money.

Learn more about Neptune My360 at AWWA ACE23 in Toronto June 11-14 at Booth #2018 or visit www.neptunetg.com/my360.

About Neptune

Neptune Technology Group Inc. is a technology company that has served water utilities across North America since 1892. Neptune® makes data actionable by providing effective measurement tools, networks, software, and services designed for the critical work of water. Whether solving vital business issues, supporting our community, or helping establish access to clean water, we have stayed true to our heritage while driving change in an evolving, modern industry. Neptune has a passion for serving water utilities. We will always deliver innovative solutions as your most valued partner and will guide the way forward to connect you to what’s next in water. For additional information, please visit the company website at www.neptunetg.com.

###

Media contact:
Abby Hall, Sr. Manager, Marketing Communications
Neptune Technology Group
ahall@neptunetg.com 

Latest Press Releases

Neptune Completes the Full Line of C&I MACH 10 Ultrasonic Water Meters with the Availability of the 8", 10", and 12" Sizes - Tallassee, AL—June 22, 2021—Neptune Technology Group Inc. introduces the addition of the 8”, 10”, and 12” C&I MACH 10 ultrasonic water meters to the previously released 3", 4", and 6" sizes designed for commercial and industrial applications. Neptune’s C&I MACH 10 extended low flow range and superior accuracy over its entire operating range is guaranteed for the life of the meter, maximizing revenue from a utility’s highest value accounts.

Neptune Technology Group: Making a Splash in Tallassee for 50 Years - Tallassee, AL— September 2, 2022 —This September, Neptune Technology Group will be celebrating the 50th anniversary of the relocation of its headquarters, manufacturing facility, and foundry to Tallassee, Alabama. Opened in June of 1972, the fully integrated facility affords Neptune the unique advantage of being involved in every aspect of the water metrology manufacturing process.

Neptune Announces MACH 10 Ultrasonic Water Meters for Commercial and Industrial (C&I) Applications - Tallassee, AL—June 16, 2020—Neptune Technology Group Inc. announces the line of MACH 10 ultrasonic water meters for commercial and industrial (C&I) applications. An extension of Neptune’s successful residential and intermediate MACH 10 meters used by water utilities across North America, these large meters will be available in sizes 3 inches to 12 inches.

Neptune Technology Group Introduces Neptune® 360™ Software Management Solution - Tallassee, AL — June 5, 2018 — Neptune Technology Group Inc. announces the release
of a new cloud-based data management platform designed exclusively for the unique needs of water utilities.

Neptune Launches New Brand Look to Reflect Commitment to Water Industry - February 9, 2018 — Leading water technology company Neptune Technology Group Inc. today officially introduced a new look, logo, and branding campaign, focusing on innovations that water industry professionals can use to “win your day”.

View All