Case Study

Western Municipal Water District

Simplifying operations and empowering customers with AMI solutions

In 2018, Western Municipal Water District (Western) in Riverside County, California was testing the waters of Advanced Metering Infrastructure (AMI). It had just run a pilot study of Neptune’s LoRaWAN^® equipped technology to read 100 meters remotely, a step towards eliminating drive-by reads in the future for its more than 24,000 retail customer accounts. The results revealed a reading success rate of more than 99 percent.

Working with Western, Neptune^® Territory Manager Andy Bohn helped analyze Western’s current infrastructure, unique business needs, and desired outcomes. Neptune tailored a system to the utility’s geographic needs as well as its business goals, taking into consideration the service area’s expanse of rural routes plus dense pockets of residential accounts.