Safety is Our Priority

At Neptune the safety and well-being of both homeowners and our technicians are always our top priority. Rest assured that we are actively monitoring the COVID-19 situation and are taking precautionary measures to aid in keeping our communities safe. As part of the essential service of providing safe and clean drinking water to our utilities' customers, we are committed to implementing best practices to help prevent the spread of disease while ensuring a high level of customer service.

To help with prevention, we are taking the following precautionary measures to protect both homeowners and our technicians:

  • Neptune technicians will have to complete a health checklist, including having their temperature taken each day before they are approved to begin work. Any technician that shows any signs of illness/symptoms will be asked to stay home and self-isolate.
  • Neptune technicians will maintain a minimum of 6-feet of separation from residents when entering and exiting the home.
  • Neptune technicians will ask homeowners to open all doors and/or panels in route to the water meter wherever possible.
  • Neptune technicians will ask homeowners to remove any objects surrounding the water meter.
  • Neptune technicians will wash their hands before and after each job. This will be done with a soap and water solution or using an alcohol-based sanitizer that is greater than 60% alcohol.
  • Neptune technicians will wear a mask and gloves. The appropriate protocols will be used to properly don and doff the mask.
  • Neptune technicians will sanitize personal protective equipment and tools after each use.
  • We have altered our practices so that a homeowner is no longer required to provide a signature before work starts or after the work is complete. Alternatively, Neptune will ask you to take a thumbs up picture with an addressed envelope to confirm your address and satisfaction with the completed work.
  • Neptune technicians will leave our emergency number at the meter should you have any questions or concerns after the installation.
  • We ask that homeowners with any signs or symptoms of illness notify Neptune prior to the technician's arrival and reschedule the appointment for a later date.

We thank you for your patience and appreciate your understanding during this challenging situation. Should you have any questions or concerns prior to booking your appointment, please feel free to call 1-800-667-4387.

If you'd like to book an appointment, you can do so by clicking here to book online or by calling us at 1-800-667-4387