For utilities across the country, the billing cycle can be an enormous headache. While it’s essential to their funding structure, managing all the moving parts, and ensuring customers pay for the actual amount of water they use, can turn into a tedious process taking days to complete.
It doesn't have to be that way, and that's why Neptune has brought Muni-Link onto our team. Together, we're looking forward to making our utility partners' lives easier.
What is Muni-Link? Based in Central Pennsylvania, they’re a utility software company, specializing in helping municipalities simplify their billing process, thanks to their cloud-based billing software.
The Muni-Link Billing platform makes utility billing simple and efficient. What took days now takes just hours, thanks to an intuitive one-page interface and smart automation that guides teams through every step.
Irregularities are flagged for review, and bills aren’t sent until everything is verified -- ensuring accuracy, reducing costs, and building customer trust.
Muni-Link has always simplified utility billing. Now, as part of the Neptune family, Muni-Link software has a unique integration with Neptune 360 to create a true one-stop-shop for utility billing personnel.
These integrations will help Neptune water utility customers streamline billing workflows, improve operations with real-time updates on electronic service orders, and strengthen communication between office staff and field technicians. They will also boost customer satisfaction through Neptune® My360™—offering easy online bill payment, real-time account information, and proactive updates.
Muni-Link isn’t just a software company, they are a team of nearly 80 professionals with decades of experience who have been focused on utility billing since day one. Muni-Link's implementation and customer service teams provide unparalleled support from day one.
Now utilities can simplify the entire meter-to-cash cycle. That means a fully integrated experience: meter reading, billing, and payments all working together seamlessly to help utilities save time, reduce costs, and deliver better service to their customers.
Learn more
To learn more about how Muni-Link can help your utility, request a demo: https://muni-link.com/request-a-demo/
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