Your privacy matters to Neptune Technology Group (“Neptune” or “We”). This privacy policy governs your use of software applications  for mobile devices (an “Application”) created by Neptune. This document explains what information we collect and how we use that information.

First, you should understand that our intention and expectation is that this Application will only be used by internal utility personnel that are already using Neptune software systems, including but not limited to our Managed Data Collection Engine. This Application provides utility personnel with information that may include water meter identification information; meter interface unit identification information; meter reading information; information about the operation of the meter; meter interface unit and about the meter reading process; and utility customer information, which may include the utility customer’s name, address, account number; water consumption history; and other information that may be collected and stored by the utility (that is, a third party other than Neptune). This privacy policy addresses the information that the Application itself collects and that Neptune stores (if any). It also is our intention and expectation that this Application is not intended for use by children under the age of thirteen (13). 

What Information Does the Application Collect and How is it Used?

User Provided Information
The Application obtains the information you provide when you download and register the Application, which includes your username and password, server and site identification information. You must register the Application with us. When you register the Application, we will generate and provide a license key for you. You will need to use the license key and have a valid ussername and password to access the basic features of the Application.

Neptune will use the information you provide to monitor the version of the Application you are using, as well as to contact you about updates and upgrades to the Application and other services available from Neptune. We may also use the information you provided us to contact your from time to time to provide you with important information, required notices and marketing promotions.

Automatically Collected Information
The Application also may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, statistical information like your region, and information about the way you use the Application. These data are solely collected so Neptune can monitor use of the Application, and will not be used elsewhere.

This Application does not collect precise information about the location of your mobile device.

Access by Third Parties
Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
  • if Neptune is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Data Retention Policy, Managing Your Information
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

We will retain Automatically Collected Information as well as statistically relevant User Provided data for as long as you use the Application and for a reasonable time thereafter. If you would like us to delete statistical identifiers of your User Provided Data that you have provided via the Application, please contact us at and we will respond in a reasonable time.

This application is for employees of utilities. We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at We will delete such information from our files within a reasonable time.

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy on and through a link in your application. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this policy by clicking on

Your Consent
By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside of the United States, your information will be transferred, processed and stored there under the United States privacy standards.

Contact Us
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at