Waterford Township, Michigan Department of Public Works (DPW) serves a population of 74,000 people through 25,000 metered connections and 360 miles of water main. Located 40 miles northwest of Detroit, Waterford’s 36 square miles of service district draws its water from 15 wells to satisfy an average daily demand of 8M.G.D, peaking to 22M.G.D. in the summer months.
MidWest Natural Gas serves about 15,000 gas customers spread across eight counties in southern Indiana. Headquartered in Washington, Indiana, MidWest has been using Neptune’s ARB® Utility Management Systems
TM
since 2000.
At a scant 2.2 square miles, Falls Church, Virginia is, by definition, a small town. But the City’s water and sewer operation defies such labeling. With a customer base that spills over the city limits to encompass portions of Fairfax County, the Falls Church utility provides meter reading and billing services to approximately 35,000 accounts serving a population of over 120,000. And now they do so with a sophisticated Automatic Reading and Billing (ARB®) System implemented by Neptune.
For more than 23 years, the City of Richfield had read its water meters with personnel walking house to house, using a handheld system with a wire run from the meter to an outside remote. According to Hintgen, not only did nicked and cut wires, sided-over and painted-over remotes cause headaches, but the readers also had to deal with dog bites and being mistaken for trespassers.
The City of Lethbridge (Alberta, Canada) selected Neptune’s Canadian Services Group to implement a two-phased metering project that encompassed changing out 7,500 residential water meters (phase I) and the installation of about 2,500 R900® radio frequency (RF) automatic meter reading (AMR) devices, along with replacing over 1,200 aging Industrial, Commercial, and Institutional (ICI) water meters (phase II).